Refund Policy

Last updated: April 8, 2026 | Read before you buy

We want you to be happy with your order. Here is exactly how our refund process works.

The short version

We do not offer refunds just because you changed your mind. But if something goes wrong with your order, we will make it right. Keep reading to see what qualifies.

What we will fix

You are covered for a replacement or a full refund if any of the following happen:

• Your item arrives damaged or broken

• You receive the wrong item

• Your order never shows up and the tracking confirms it is lost

• There is a manufacturing defect in the product

In these cases, contact us within 30 days of your delivery date and we will sort it out.

What we do not refund

We are not able to process refunds for:

• Orders where you entered the wrong shipping address

• Items that were delivered but you no longer want them

• Sizing issues on items you ordered without checking the size guide

• Delays caused by the shipping carrier

• Digital products once they have been downloaded or accessed

How to contact us

Email us at support@bdhcreative.com with your order number and a photo of the issue if applicable. We typically respond within 2 business days.

Replacements vs. refunds

In most cases, we will offer to replace your item first. If a replacement is not possible, we will issue a full refund to your original payment method. Refunds usually take 5 to 10 business days to appear on your statement.

Questions?

If you are not sure whether your situation qualifies, just reach out. We would rather hear from you than have you frustrated with a purchase.