Privacy Policy

Last updated: April 8, 2026 | How we handle your information

We take your privacy seriously. This page explains exactly what information we collect, why we collect it, and what we do with it.

What we collect

When you place an order or create an account, we collect:

• Your name and email address

• Your shipping address

• Your payment information (processed securely through our payment provider; we never store your full card details)

• Your order history

When you browse the site, we automatically collect basic data like your IP address, browser type, and which pages you visit. This helps us understand how people use the site so we can improve it.

Why we collect it

We use your information to:

• Process and ship your orders

• Send you order confirmations and shipping updates

• Respond to your questions and support requests

• Improve how the website works

• Send you promotional emails, but only if you opted in

Who we share it with

We do not sell your personal information. Period. We share your data only with:

• Shipping carriers, so your order gets to you

• Payment processors, to handle your transaction securely

• Service providers who help us run the website (they are required to protect your data)

If we are ever required to share your information by law, we will comply with that legal obligation.

Advertising

We use your data to show you relevant ads, both on our site and on other platforms like Facebook, Instagram, and Google. Here is what that means in practice:

• We may use your browsing and purchase history to show you ads for products you might like

• We use tools like Facebook Pixel and Google Ads that track activity on our site

• These tools may place their own cookies on your device

• We may share limited data (like email addresses) with ad platforms in a hashed, anonymized format to find similar audiences

You can opt out of personalized advertising at any time by visiting Your Ad Choices (youradchoices.com) or adjusting your settings directly in Facebook, Google, or any other platform.

Cookies

We use cookies to keep you logged in, remember your cart, and understand how people find and use our site. You can turn off cookies in your browser settings, but some parts of the site may not work properly if you do.

Your rights

You have the right to:

• Ask us what personal information we have about you

• Ask us to delete your personal information

• Unsubscribe from our emails at any time using the link in any email we send

To make any of these requests, email us at support@bdhcreative.com.

How we protect your data

We use industry-standard security measures to protect your information. Your payment data is processed through a PCI-compliant payment gateway and never stored on our servers.

How long we keep your data

We keep your order information for as long as needed to provide support and meet our legal obligations. If you ask us to delete your account and data, we will do so unless the law requires us to keep certain records.

Governing law

This privacy policy is governed by the laws of Quebec, Canada.

Updates to this policy

If we make significant changes to this policy, we will post a notice on the site and update the date at the top of this page.

Contact us

Questions about your privacy? Email us at support@bdhcreative.com. We will respond within 2 business days.